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(800) 876-4994 contact@faithventures.com
travel emergencies?
For Basic, Plus, and Premium
(844) 359-0417 (US & Canada)
001-443-275-6001 (international)

For 365 or 365 Sport
(855) 851-2970 (US & Canada)
001-317-833-1707 (international)

COVID-19 Information

Updated March 2021

As of January 21, 2020, the Coronavirus became a known event. Please see the below information to understand what may and may not be covered by Faith Ventures products.

For the Basic, Plus, and Premium Plans:

What can be covered:

  • Illness Medical Expense
  • Emergency Medical Evacuation
  • Trip Delay
  • Repatriation of Remains
  • Accidental Death and Dismemberment


Please see policy documents for specific details

Common Questions with our short-term plans:

If I contract the Coronavirus during my trip, are my medical expenses covered?

If you contract the Coronavirus during your trip, you could be covered under your Emergency Accident and Sickness
benefit for medical expenses incurred during your trip, under the Emergency Medical Evacuation if you need to be
transported to a higher level of care as deemed by our emergency assistance provider, and under the Trip Interruption
benefit for unused, pre-paid trip costs.

If someone has Coronavirus and are in critical condition, are they allowed to be evacuated while still testing positive?

Critical care due to deteriorating health, due to sickness including Coronavirus, does not necessarily trigger transport. If
adequate care is available at location, then transport to another location or repatriation home would probably not be
advised. However, there are air transport companies who have prepared planes with safety protocols, PPE and isolation
to protect the crew, to facilitate transport of patients who are Covid-positive or have other contagious illness.

If someone tests positive before reentering their home country, what should they do?

  • Call the 24-hour hotline on the back of their card for immediate assistance
  • Save your receipts for unforeseen expenses you incur during quarantine
  • Save your documentation from any medical treatment/testing you have done

What does Trip Delay do?

If You are delayed for 12 hours or more while en route to, during or returning from Your Trip due to a covered Travel
Hazard, We will reimburse You up to the Maximum Benefit Amount shown in the Schedule of Benefits, for the expenses
You incur for additional hotel nights, meals and local transportation while You are delayed. Your Sickness or Injury or the
Sickness, Injury or death of Your Traveling Companion, or Family Member traveling with You is a covered reason under
this benefit.

Does Trip Delay cover a change in airfare?

No. Coverage for airfare would fall under interrupting your trip due to sickness in our Trip Cancellation and Trip
Interruption policy.

I need a Proof of Insurance form to enter my destination—what do I do?

Email us with your Faith Ventures policy number (F XXXX XXXX XXXX) and we can create one for you. Email us at

For the Trip Cancellation and Trip Interruption Optional Upgrade:

What can be covered?

  • Canceling before departure due to an unforeseen illness resulting in travel restrictions as certified by a physician
  • Interrupting a trip due to an unforeseen illness resulting in travel restrictions as certified by a physician
  • The charge for a single supplement if your traveling companion’s trip is canceled, but yours is not (i.e., your traveling companion’s portion of a hotel room)

What cannot be covered?

  • Canceling a trip or returning home early due to a required pre-entry country quarantine is considered a pre-existing condition
  • Canceling due to fear of the Coronavirus
  • Canceling because your airline cancelled your flight due to Coronavirus-related reasons
  • Canceling because your tour operator cancels your tour
  • Canceling because a country alters their travel restrictions due to Coronavirus-related reasons

For 365 Plans:

Am I covered if I contract COVID-19, the most recently discovered coronavirus?

“IMG offers several different types of insurance plans and coverage may vary, please refer to your plan documents for
the terms of coverage. The majority of IMG’s travel medical insurance plans and international private medical insurance
plans may provide coverage for COVID-19 related care for insureds who purchased and entered their destination
country prior to the World Health Organization issuing an Emergency Travel Advisory, the United States Centers for
Disease Control and Prevention issuing a Warning Level 3 (avoid nonessential travel), or a government agency of the
insured’s home country publishing or issuing a Travel Warning or Emergency Travel Advisory informing the public about
the health issue. Benefits that may be triggered include, but are not limited to, accident, sickness, or medical


Any Illness or Injury incurred in the Destination Country as a result of epidemics, pandemics, public health emergencies,
Natural Disasters, or other disease outbreak conditions that may affect a person’s health when, prior to the Insured
Person’s entry into the Destination Country, any of the following were issued regarding the Destination Country:


a.) The World Health Organization had issued an Emergency Travel Advisory


b.) The United States Centers for Disease Control and Prevention had issued a Warning Level 3 (avoid nonessential travel)


c.) A similar governmental agency of the Insured Person’s Country of Residence had published, communicated, or issued a Travel Warning or Emergency Travel Advisory restriction or official declaration informing the public about such health issues before the Insured Person traveled to the Destination country.