As of January 21, 2020, the Coronavirus became a known event. Please see the below information to understand what may and may not be covered by Faith Ventures products.
What can be covered:
Please see policy documents for specific details
If I contract the Coronavirus during my trip, are my medical expenses covered?
If you contract the Coronavirus during your trip, you could be covered under your Emergency Accident and Sickness
benefit for medical expenses incurred during your trip, under the Emergency Medical Evacuation if you need to be
transported to a higher level of care as deemed by our emergency assistance provider, and under the Trip Interruption
benefit for unused, pre-paid trip costs.
If someone has Coronavirus and are in critical condition, are they allowed to be evacuated while still testing positive?
Critical care due to deteriorating health, due to sickness including Coronavirus, does not necessarily trigger transport. If
adequate care is available at location, then transport to another location or repatriation home would probably not be
advised. However, there are air transport companies who have prepared planes with safety protocols, PPE and isolation
to protect the crew, to facilitate transport of patients who are Covid-positive or have other contagious illness.
If someone tests positive before reentering their home country, what should they do?
What does Trip Delay do?
If You are delayed for 12 hours or more while en route to, during or returning from Your Trip due to a covered Travel
Hazard, We will reimburse You up to the Maximum Benefit Amount shown in the Schedule of Benefits, for the expenses
You incur for additional hotel nights, meals and local transportation while You are delayed. Your Sickness or Injury or the
Sickness, Injury or death of Your Traveling Companion, or Family Member traveling with You is a covered reason under
Does Trip Delay cover a change in airfare?
No. Coverage for airfare would fall under interrupting your trip due to sickness in our Trip Cancellation and Trip
I need a Proof of Insurance form to enter my destination—what do I do?
Email us with your Faith Ventures policy number (F XXXX XXXX XXXX) and we can create one for you. Email us at
What can be covered?
What cannot be covered?
Am I covered if I contract COVID-19, the most recently discovered coronavirus?
“IMG offers several different types of insurance plans and coverage may vary, please refer to your plan documents for
the terms of coverage. The majority of IMG’s travel medical insurance plans and international private medical insurance
plans may provide coverage for COVID-19 related care for insureds who purchased and entered their destination
country prior to the World Health Organization issuing an Emergency Travel Advisory, the United States Centers for
Disease Control and Prevention issuing a Warning Level 3 (avoid nonessential travel), or a government agency of the
insured’s home country publishing or issuing a Travel Warning or Emergency Travel Advisory informing the public about
the health issue. Benefits that may be triggered include, but are not limited to, accident, sickness, or medical
Any Illness or Injury incurred in the Destination Country as a result of epidemics, pandemics, public health emergencies,
Natural Disasters, or other disease outbreak conditions that may affect a person’s health when, prior to the Insured
Person’s entry into the Destination Country, any of the following were issued regarding the Destination Country:
a.) The World Health Organization had issued an Emergency Travel Advisory
b.) The United States Centers for Disease Control and Prevention had issued a Warning Level 3 (avoid nonessential travel)
c.) A similar governmental agency of the Insured Person’s Country of Residence had published, communicated, or issued a Travel Warning or Emergency Travel Advisory restriction or official declaration informing the public about such health issues before the Insured Person traveled to the Destination country.