How to File a Claim

First, report your claim here. Within 24 business hours, you should receive an email with instructions on how to proceed with your claim. These instructions will provide you with a list of documentation to gather and submit with your claim form. 

Examples of documentation you might need:

  • Flight itineraries and invoices
  • Receipts for expenses you incurred
  • Police report for stolen items
  • Statement from the airline documenting a delay or cancellation

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