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customer service
(800) 876-4994 contact@faithventures.com
travel emergencies?
For Basic, Plus, and Premium
(844) 359-0417 (US & Canada)
001-443-275-6001 (international)

For 365 or 365 Sport
(855) 851-2970 (US & Canada)
001-317-833-1707 (international)

- FREQUENTLY ASKED QUESTIONS -

What should I do in an emergency?

If you are experiencing an emergency while traveling, please call the 24/7 assistance line on the back of your card. You can also find the emergency number here.

Do you offer a refund or guarantee on travel insurance plans?

If you are not satisfied with the 24/7 assistance or level of travel insurance coverage, we will refund your plan cost within 10 days of purchase, granted you have not departed on your trip or filed a claim.

How soon do I need to buy coverage?

You have until 24 hours before your trip to purchase coverage but we highly recommend purchasing your policy sooner rather than later. You can purchase a policy as soon as you put your first deposit down on your trip.

The 365 and 365Sport plans can be purchased at any time- even while traveling!

Do your travel plans have any age restrictions?

No, our Faith Ventures Travel Plans are flat rate plans, so your age will not affect the price.

Is this coverage Primary or Secondary while I travel?

This coverage will be your primary coverage while traveling.

Can I use my Premium or Plus plan for other trips?

Yes, we can cover any trip you take once it’s over 100 miles from your house. In the event of a claim, you will need to submit proof of travel (receipts from hotels, rental cars, airfare).

WE’RE HERE FOR YOU!

If you have a question that is not answered in this section, feel free to contact us by visiting our contact page, emailing us at contact@faithventures.com or calling us at (800) 876-4994.

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