Privacy Policy - Faith Ventures
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Faith Ventures Privacy Policy

(Effective July 1, 2014)

We thank you for visiting our website located at (Site). We are committed to respecting the privacy rights of all users of this Site, our products and services. We have established this Privacy Policy to provide you with notice of our policies regarding the collection and use of information through this Site. Because we are committed to serving our community, we did our best to make this information easy to understand. If you have any questions regarding this Privacy Policy, please contact us at

This Privacy Policy applies to your use of the Site, accessing features of the Site, and products or services accessed using this Site (collectively Site Use). By accessing this Site and your Site Use, you agree and acknowledge that you have read, understand and agree to be bound by our Privacy Policy. If you disagree with any part of this Privacy Policy, you should leave this Site and refrain from any Site Use. We respect your privacy rights and understand if our practices do not meet your privacy needs. We are committed, however, to providing you with clear information about our Privacy Policy.

The effective date of this Privacy Policy is shown above.

Who We Are

Faith Ventures is committed to providing a simple way to book, manage and insure your ministry trip. It was created through an alliance between Fly For Good (a Minneapolis, Minnesota-based travel services company) and Brotherhood Mutual Insurance Company (a Fort Wayne, Indiana-based company). These two companies, together with their individual subsidiaries, are identified as Affiliated Companies in this Privacy Policy. It is important for you to understand that this Privacy Policy applies to Faith Ventures and Affiliated Companies.

Why We Collect Information

To provide services for your ministry trip, we need to collect information that can be used to identify who you are, including financial information. Some laws refer to this information as personally identifiable information or PII (we will refer to it as Personal Information in this Privacy Policy). We also collect computer generated information from you, even though the information is not visible to you as you visit our Site. Our Privacy Policy describes how we collect, store, use and share information about you.

How We Collect Personal Information

The public areas of this Site are generally accessible by all users (Users). Portions of the Site, however, are only accessible to registered users who sign up to Manage Trips, login as a Faith Ventures cardholder (Cardholder) or otherwise access the Site through the use of a user login (Registered User). Personal Information can be collected as part of the registration process for Registered Users and through forms necessary to obtain quotes or to purchase products and services offered at this Site (Online Services). Personal Information can also be collected when you fill out the Contact form or when you email us. By visiting this Site, becoming a Registered User, or providing Personal Information while using Online Services, the Contact form or emailing us, you consent to our collection, use, storage, deletion and disclosure of information relating to you as set forth in this Privacy Policy.

Information We Collect

Information You Provide:

If you choose to access the Site, order products, services or become a Registered User, you may be required to provide certain information, including Personal Information such as: your name, email address, credit or debit card information and other information needed to provide services to you through this Site. We may also obtain information about your transactions with us and/or Affiliated Companies, including requesting a credit report or other information for payment purposes or to comply with applicable legal requirements.

Web Beacons and Cookies:

When you visit this Site, information such as your computer’s internet address, the browser you are using, web pages accessed and links selected by you is gathered. This information is collected so that we can analyze the use of our Site to improve our services and your experience. This information is generally obtained by using “cookies.” Cookies are small files that are stored on your computer. Cookies help us track your visits to our Site and learn more about how you are viewing and using our Site.

Your browser and various other computer settings or services can be used by you to opt-out of or reject cookies. The help function on your browser can provide additional information on this process. Please note that if you choose to reject cookies some features of our Site may not work properly.

Lucky Orange Web Analytics Service

Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record where keystrokes are entered but not specific keystrokes information. Lucky Orange does not track this activity on any site that does not use the Lucky Orange system. You can choose to disable the Lucky Orange Service here. Note, that doing so will disable other features of the Lucky Orange system that this site employs such as 1-to-1 support chat.

Email Security:

If you send email messages to us or Affiliated Companies, you are advised that such messages may be accessed by others using the Internet. Confidential information should not be conveyed via email.

Why We Store Your Personal Information

We collect and keep information, including Personal Information, in order for us or Affiliated Companies to provide business related products and services to you (including Online Services), which may include complying with legal requirements.

How We Store Your Personal Information

We are committed to keeping the Personal Information we collect private, confidential and secure. We maintain reasonable security standards to protect your Personal Information. Information collected through the secure portion this Site is encrypted for your protection. We update and test our systems regularly to ensure the protection and integrity of information that we maintain. In the event of unauthorized access to your Personal Information, we will contact you as soon as we reasonably can. In some circumstances we may be asked by law enforcement or other government agencies to delay contacting you to facilitate their ability to investigate an incident of unauthorized access.

Why We May Contact You

The primary purpose for contacting you will be as follow up to the Online Services you access while visiting our Site. By providing your contact information, which may include an email address or telephone number, you are creating a business relationship with us and by doing this you agree to be contacted by us for any reason related to the Site. You may also be contacted by us (including Affiliated Companies) to provide information and offers, wholly unrelated to this Site or Online Services, that may be of interest to you (Marketing Communications). If you do not wish to receive Marketing Communications, you can opt-out by using the unsubscribe instructions contained within any Marketing Communications.

If We Contact Non-U.S. Residents

We are located in the United States and by using this Site you expressly acknowledge and agree that regulations and laws in the United States may be different than the laws where you reside. We understand that applicable privacy laws outside the United States require us to refrain from contacting you with Marketing Communications, unless you specifically opt-in and provide your consent. We will take reasonable steps to identify users who reside outside the United States and provide opt-in privacy options to you when registering to use this Site, Online Services or when you provide us with Personal Information. While we will do our best to refrain from Marketing Contacts to residents outside the United States, please be advised that, despite our best efforts, you may receive one or more Marketing Contacts. Your receipt of one or more Marketing Communications without unsubscribing may be used as evidence of your consent to opt-in to receive further Marketing Communications. If you do not wish to receive Marketing Communications, you can opt-out at any time by using the unsubscribe instructions contained within any Marketing Communications.

How Information May Be Shared

Access to Information:

Only individuals with a valid business reason will have access to your Personal Information, unless otherwise permitted or required by law. We may share your Personal Information with other companies, organizations, or individuals to provide services to you, or to comply with legal or regulatory requirements. We may share Personal Information with third parties so that you will be informed of other products or services that might be of interest to you because you visited this Site, even though the other products or services have no relationship with this Site, Faith Ventures or Affiliated Companies.

Service Providers:

We and our Affiliated Companies use third party service providers to help us operate our businesses and administer activities on our behalf. We may share Personal Information with these third parties for those limited purposes.

Legal Requirements:

Where permitted or required by law, we may need to provide Personal Information to third parties, regulatory agencies, law enforcement or others, without your consent to comply with court orders, subpoenas, or other legal requirements.

Arch Insurance Company:

Arch Insurance designed the insurance plans associated with the Faith Ventures travel card, and such plans are underwritten by Arch Insurance Company. Arch Insurance has its own privacy statement and disclosures that are posted here:

Brotherhood Mutual Insurance Company (Brotherhood Mutual) and Fly For Good:

entered into an alliance in order to provide the Faith Ventures travel card for ministry travelers. Brotherhood Mutual markets this travel card through its subsidiary, Brotherhood Mutual Insurance Services. Brotherhood Mutual Insurance Company has its own privacy policy available here: Brotherhood Mutual Privacy Policy. Fly For Good has its own privacy policy available here: Fly For Good Privacy Policy.

Independent Sales Agents:

Sales agents representing Faith Ventures are independent, and your Independent Sales Agent may gather and retain Personal Information, including customer information, financial information, and/or medical information about you. The use and protection of that information by your Independent Sales Agent is the responsibility of the sales agent. We have no control over Independent Sales Agents or their privacy practices. If you have questions about whether or how your Independent Sales Agent uses or discloses such information, please contact him or her directly.

Your Rights

You have the right to examine the Personal Information we have stored about you and ask us to correct any errors. To examine this information, please submit a signed, written request to: Customer Service Department, Faith Ventures, 511 E. Travelers Trail, Burnsville, MN 55113. We will provide this information to you within a reasonable period of time.

Non-U.S. Residents:

You have the right to examine the Personal Information we have stored about you and ask us to correct any errors. To examine this information, please submit a signed, written request to: Customer Service Department, Faith Ventures, 511 E. Travelers Trail, Burnsville, MN 55113. We will provide this information to you within a reasonable period of time.

You may also ask us to provide information about how Personal Information is stored. Individuals who reside outside the United States are not to receive Marketing Communications from us, Affiliated Companies or third parties without an express opt-in signifying your consent to receive Marketing Communications.

California Residents:

California Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the business’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing. We have such a policy in place. If you do not want us to send you any offers from third parties or share your name and contact information with other affiliated companies so that they can contact you about their products and services, you can submit a signed, written request stating this to: Customer Service Department, Faith Ventures, 511 E. Travelers Trail, Burnsville, MN 55113

Links to Other Websites

This Site contains links to other websites (with our without an affiliation with this Site) whose privacy practices may differ from ours. If you submit Personal Information to any website after following any link, we do not accept responsibility for others privacy practices. Please carefully read the privacy statement of any website you visit.

Important Disclosures

Children’s Privacy:

This Site, Online Services and any products or services accessed at our through this Site are intended for general adult audiences. Any parent or legal guardian may contact us at, if your child is accessing this site without your consent. We will take reasonable steps to remove that user’s information from our records.

California Do Not Track Disclosure:


Revisions to Our Privacy Policy

We may revise this Privacy Policy from time to time. We will do our best to provide notice to you at the Site, during access to Restricted Areas by Registered Users or through email. By using this Site you agree to the terms of this Privacy Policy in effect at the time of your most recent use. We encourage you to review the Privacy Policy periodically, as you may not receive notice of changes, despite reasonable efforts to notify you of any changes.