I Miss My Connection

The Missed Connection** benefit provides coverage if you miss your trip departure because your arrival at your trip destination is delayed for 3 or more hours. * Missed Connection coverage only applies to your outbound travel.


If you miss your connection:


  • Make sure to save all of your receipts for the additional transportation cost you incur due to the missed connection.
  • Get a statement from the airline documenting the delay. (This can usually be requested through the Customer Service page of the airline’s website.)
  • When you get home, report your claim here. Our staff will follow up with you within 24 business hours with instructions to file a claim.


*Refer to your policy documents for exact coverage details


**Please note, Missed Connection coverage does not apply to the 365/365S Plan or Basic, Plus, and Premium plans purchased prior to May 1, 2018.

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